Unlike most other payment systems, utility payments are repeated at regular intervals and require unique billing and accounting methods. This is why the ability to support a wide variety of channels is such a critical component for utilities to be successful in accelerating revenue and providing excellent customer service.
Our solution provides a seamless customer experience that supports multiple modes of payment across all touchpoints. It is designed to record usage data and automatically calculate what’s owed using billing rates. The system can integrate with smart meter reading systems and offer online payments through a single management platform.
The software’s ability to provide a unified experience for residents is a key driver for increasing adoption and improving online payments. It also allows residents to easily manage their account and pay bills in a way that is best for them, including through online self-service portals. Additionally, the software is cloud-based and prioritizes security for government agencies. The product uses Amazon GovCloud, which meets the highest standards for access control and data protection.
In the era of digital convenience, customers expect transparency and insight into their billing. They want to know their real-time balance, payment history, and smart meter reads. They also want to be able to communicate with their provider and receive assistance via an online portal or mobile app.
A secure and PCI-compliant software solution is necessary for utility companies, as they are responsible for handling customer credit card information. In light of high-profile cyberattacks, they cannot afford to risk their customer’s security. Moreover, they need to focus their resources on delivering outstanding billing and payments solutions that are built with efficiency in mind. utility payment solution