The right answering service can improve your customer experience and boost business. It can help you fill in the gaps where your business calls go unanswered — whether you’re in a meeting, out to lunch or asleep at night. Unanswered calls not only cost businesses money, but they also increase customer frustration.
As a result, the phone answering service industry is transforming to better meet the needs of today’s businesses. Today’s answering services are more than just a virtual receptionist — they integrate into your business with CRM integration, call logs, and more. They’re helping you provide faster, more personalized and seamless customer support that will leave your customers impressed.
While many types of phone answering services exist, most of them operate in the same way: they handle incoming calls for their clients. Most have agents trained in a specific industry, such as medical or service companies (such as HVAC contractors and electricians) to ensure that they understand the business and its customers’ questions and concerns.
The best phone answering services will also tailor their service to match your business’s call scripts and greeting, so that you can feel confident that they’re representing your company well. They’ll also work hard to ensure that your customers have a great over-the-phone experience by providing short hold times and quick, efficient transfers between the agent and the caller. In addition, some providers (like Ruby!) even allow you to forward your existing number or even port over your personal number to them, letting you take all of your business calls from one single phone line!